Campaign Performance Strategist, Customer Success (Remote)

Kyiv, Ukraine

Drive success for top e-commerce brands with our cutting-edge referral marketing solutions!

Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet’s Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior results to our clients. Supported by YCombinator, 500 Startups, and leading angel investors, Talkable is a profitable and growing company.

Our goal is to provide flexible technology solutions and the best customer success to enable eCommerce brands to create personalized customer interactions and boost their revenue. We are now looking for a Campaign Performance Strategist to help our clients optimize their referral program strategies and achieve their business goals.

If you're passionate about digital marketing, campaign performance, and driving customer retention, we encourage you to apply!

Role Overview:

As a Campaign Performance Strategist at Talkable, you will play a critical role in helping top e-commerce brands achieve their business objectives through strategic referral marketing campaigns. You will work closely with clients to develop and implement comprehensive campaign strategies, analyze performance data, and continuously optimize to drive customer acquisition and retention.

Key Responsibilities:

  • Develop comprehensive campaign strategies that align with clients' business goals and objectives, driving growth and retention.
  • Build and nurture strong client relationships to promote loyalty and identify new business opportunities.
  • Collaborate with internal teams (e.g., Product, Customer Success, Marketing) to deliver client requests and enhance campaign performance efficiently.
  • Analyze campaign performance data to uncover trends, optimize strategies, and proactively anticipate client needs.
  • Prepare detailed reports that communicate campaign results and insights to stakeholders, providing actionable recommendations.
  • Possess or be willing to learn proficiency in HTML/CSS to support campaign execution and troubleshooting.

Qualifications:

  • 2 years of experience in campaign strategy or a related role.
  • Strong problem-solving skills, adept at resolving client issues and improving campaign performance.
  • Excellent verbal and written communication skills in English for explaining campaign insights, ideas, and updates to clients.
  • Strong analytical abilities, able to interpret performance data and suggest actionable improvements.
  • Highly organized, with keen attention to detail in managing campaigns and client communications.
  • Willingness to work late hours (Kyiv time):
    - Mon - Fri: from 1 pm to 10 pm

What We Offer:

  • Lead in Innovation: Become the leading referral marketer and drive our next growth phase.
  • Enhance your confidence: Engage in projects that are personally interesting to you and contribute to your career path.
  • Your Voice Matters: We value your thoughts and feedback; we celebrate innovative problem-solving.
  • Talented Team: Collaborate with a talented and fun team dedicated to creating a supportive work environment.
  • Transparency and Trust: Enjoy a culture of total transparency where everyone knows the company's goals, revenue, and progress.
  • Generous Benefits: Enjoy a generous stock option package, unlimited paid vacation and sick leave, and comprehensive medical/dental/vision benefits.
  • Career Growth: Develop your leadership potential and expand your responsibilities as you grow with Talkable.

Ready to lead and inspire? We want you on our team!

About Talkable:

Talkable is a Y Combinator backed company that offers a best-in-class referral marketing platform. We empower our clients to generate new customers and increase sales by harnessing the power of referrals. Learn more at www.talkable.com.

Fine Print:

We offer competitive salaries, 401(K) plans (US only), medical/dental benefits (US only), PTO, paid holidays, and equity compensation. Talkable is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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