Growth Product Manager, Customer Success (Remote)

Kyiv, Ukraine

Drive success for top e-commerce brands with our cutting-edge referral marketing solutions!

Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet’s Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior results to our clients. Supported by YCombinator, 500 Startups, and leading angel investors, Talkable is a profitable and growing company.

Our goal is to provide flexible technology solutions and the best customer success to enable eCommerce brands to create personalized customer interactions and boost their revenue. We are now seeking a Growth Product Manager to lead product strategies that drive client success and optimize our referral marketing campaigns.

If you're passionate about product management, data-driven strategies, and enhancing user experiences, we encourage you to apply!

Role Overview:

As the Growth Product Manager at Talkable, you will play a pivotal role in shaping the future of our referral marketing solutions for top e-commerce brands. You will collaborate closely with the US Customer Success Team to design and implement product strategies that align with client needs and market demands. Your focus will be on executing, monitoring, and optimizing referral marketing campaigns to ensure they meet both product and client objectives.

Key Responsibilities:

  • Collaborate with the US Customer Success Team to design and implement product strategies that align with client needs and market demands.
  • Lead the execution, monitoring, and optimization of referral marketing campaigns, ensuring alignment with product and client objectives.
  • Utilize data analysis and client feedback to refine and enhance product features, driving campaign performance and customer satisfaction.
  • Provide strategic feedback and insights to clients on campaign performance, recommending areas for optimization.
  • Partner with internal teams to define, prioritize, and develop new features that enhance the Talkable platform and elevate the user experience.
  • Leverage the Talkable admin panel to set up and manage campaigns, applying your HTML/CSS skills gained through internal training.

Qualifications:

  • 1-3 years of experience in Product Management, Account Management, or roles within Customer Success or Marketing departments.
  • Strong proficiency in English, both written and spoken (Upper-Intermediate level).
  • Exceptional client management skills with a strong analytical mindset.
  • Proven ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
  • Willingness to work late hours (Kyiv time):
    - Mon - Fri: from 1 pm to 10 pm

What We Offer:

  • Lead in Innovation: Become the leading referral marketer and drive our next growth phase.
  • Enhance your confidence: Engage in projects that are personally interesting to you and contribute to your career path.
  • Your Voice Matters: We value your thoughts and feedback; we celebrate innovative problem-solving.
  • Talented Team: Collaborate with a talented and fun team dedicated to creating a supportive work environment.
  • Transparency and Trust: Enjoy a culture of total transparency where everyone knows the company's goals, revenue, and progress.
  • Generous Benefits: Enjoy a generous stock option package, unlimited paid vacation and sick leave, and comprehensive medical/dental/vision benefits.
  • Career Growth: Develop your leadership potential and expand your responsibilities as you grow with Talkable.

If you're excited about driving growth through innovative product strategies and enhancing the success of top e-commerce brands, we’d love to hear from you!

About Talkable:

Talkable is a Y Combinator backed company that offers a best-in-class referral marketing platform. We empower our clients to generate new customers and increase sales by harnessing the power of referrals. Learn more at www.talkable.com.

Fine Print:

We offer competitive salaries, 401(K) plans (US only), medical/dental benefits (US only), PTO, paid holidays, and equity compensation. Talkable is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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