Drive success for top e-commerce brands with our cutting-edge referral marketing solutions!

Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet’s Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior results to our clients. Supported by YCombinator, 500 Startups, and leading angel investors, Talkable is a profitable and growing company.

Our goal is to provide flexible technology solutions and the best customer success to enable eCommerce brands to create personalized customer interactions and boost their revenue. We are looking for a User Acquisition and Retention Manager who can effectively communicate our product's capabilities and assist customers in developing their referral program strategies.

If you're enthusiastic about this role, we encourage you to apply!

Role Overview:

As a User Acquisition and Retention Manager at Talkable, you will play a pivotal role in driving growth and long-term customer success for leading e-commerce brands. If you're ready to join a remote-first team at the forefront of e-commerce innovation, we invite you to bring your expertise and help Talkable continue to empower brands globally.

Key Responsibilities:

• Build and nurture long-term client relationships, ensuring customer satisfaction and loyalty.
• Develop and execute customer retention strategies that drive engagement and strengthen customer relationships.
• Collaborate with customers to design and implement effective referral programs tailored to their needs.
• Analyze customer feedback, industry trends, and competitor activities to identify growth opportunities and process improvements.
• Monitor retention metrics and provide insightful reports that offer actionable recommendations.
• Work closely with cross-functional teams (Customer Success, Product) to enhance the overall customer experience and align strategies.
• Stay informed about e-commerce industry trends and apply best practices to maintain operational efficiency.

Qualifications:

• Proven experience as a User Acquisition and Retention Manager or a similar Customer Success role, preferably in the e-commerce or SaaS industries.
• Familiarity with HTML/CSS or a strong willingness to learn these skills.
• Analytical mindset with a proactive, problem-solving approach to challenges.
• Fluency in English with excellent written and verbal communication skills.
• Ability to collaborate effectively across teams and incorporate customer feedback into strategic plans.
• Customer-first mentality with the ability to handle challenging situations with professionalism and poise.
• Willingness to work late hours (Kyiv time):
  - Mon - Fri: from 1 pm to 10 pm

What We Offer:

• Lead in Innovation: Become the leading referral marketer and drive our next growth phase.
• Enhance your confidence: Engage in projects that are personally interesting to you and contribute to your career path.
• Your Voice Matters: We value your thoughts and feedback; we celebrate innovative problem-solving.
• Talented Team: Collaborate with a talented and fun team dedicated to creating a supportive work environment.
• Transparency and Trust: Enjoy a culture of total transparency where everyone knows the company's goals, revenue, and progress.
• Generous Benefits: Enjoy a generous stock option package, unlimited paid vacation and sick leave, and comprehensive medical/dental/vision benefits.
• Career Growth: Develop your leadership potential and expand your responsibilities as you grow with Talkable.

Ready to lead and inspire? We want you on our team!